We're a small, independent team at MobileByteSensei, and we read every message a real person sends us. Whether you've hit a bug, have a feature idea, need help with a download, or want to reach us about a business, legal, or copyright matter, here's how to get in touch.
The fastest way to reach us is email:
We typically reply within 1–2 business days. To help us help you faster, please include:
- The exact link you were trying to download (if it's a download issue)
- What happened vs. what you expected
- Your browser and device (for the website) or app version (for the app)
- A screenshot, if you have one
What to contact us about
- Something's broken — a download that won't resolve, a page that won't load, or an error message.
- Feature requests — a platform you'd like added, or a quality/format option you're missing.
- Account & billing — questions about the paid tier in the Reels Downloader app. See also our Refund Policy.
- Privacy questions — anything about the data we do or don't collect. See our Privacy Policy.
- Copyright & takedown — if you believe content is being accessed through our tool in a way that infringes your rights, email us with the details and we'll respond promptly. We take creator rights seriously; please also read our Terms.
- Press & partnerships — we're happy to hear from you.
Support resources
Before you write in, our Support page and per-platform FAQs (linked from each platform's page and the Guides section) answer most common questions.
The app
Prefer to reach us from your phone? The Reels Downloader app for Android is on Google Play, with an iOS beta on TestFlight. App feedback sent from within the app reaches the same inbox.
We appreciate you taking the time to reach out — it's how ReelsDownloader gets better.