Support — Reels Downloader

Last Updated: 2026-08-11 Authored by Claude Intelligence from idea-layer context.

Get help

Need a hand with Reels Downloader? We're a small team and we read every message.

When you write in, it helps to include:

Your device model and OS version (e.g. "Pixel 7, Android 15").
The app version (Settings → About).
What you were trying to do and what happened.
The link you were trying to save, if the issue is about a specific video.

We typically reply within 2–3 business days.

Frequently asked

A video won't download. Make sure the link is to a public video and that you copied the full URL. Some videos are private or region-restricted and can't be saved. If a platform changes how its videos are served, a download may fail temporarily until we ship an update — trying again later often helps.

A saved video won't play offline. Saved videos live on your device and should play without a connection. If one won't open, check that the download finished (partial downloads can't play) and that your device has free storage. Re-downloading usually fixes it.

How do I organize my videos? Use collections to group saved videos into folders, and tag favorites for quick access. Search finds any saved video by name.

How do I remove ads? Reels Downloader is free and supported by ads. You can upgrade to Premium in the app to remove ads. Manage the subscription in your store account (Google Play → Subscriptions; App Store → Subscriptions).

How do I cancel Premium? Cancel any time in your app store account — see our Refund Policy for the exact steps. Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for.

Is downloading videos allowed? Reels Downloader is a tool for saving publicly available videos for personal, offline use. Please respect creators' rights and each platform's terms — only download content you're permitted to.

Privacy & data

For how the App handles your data, see our Privacy Policy. For usage terms, see our Terms & Conditions.

Business & press

For partnership or press enquiries, reach us at the same address: [email protected].